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FaceMe: Connect

 

faceme_ss_5In 2012 FaceMe launched its Connect platform, an exclusive world first that enables secure video communication into call centre environments without the need to upgrade existing phone systems, it is a complete vendor agnostic product. The unique aspect to FaceMe Connect is not only the simple integration capability but also the customer friendly nature of the solution which allows end users to not have to download any software on their computers to make contact.

  • Vendor Agnostics- Works with: CISCO, NEC, Zeacom, Genesys , Mitel, Avaya, Shortel,  Asterisk &
  • No end user downloads required to join via an Internet browser
  • In application chat, collaboration, screen share & recording
  • Live web chat – great for sharing URLs
  • Call recording with 128bit encryption
  • Skilled based routing – ability to target specific agents queues based on skills
  • Use a web browser, Kiosk or Mobile Device
  • Administration reporting works with your current systems
  • Ability to provide marketing and educational advice to customers
  • Technology that pre-checks and ensures that a video/voice call that comes through to a Contact Centre is of a quality standard (Brand Protection)
  • Completely integrates with existing infrastructure to provide seamless implementation, support, reporting and scalability
  • White labelled to promote your brand

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